Frequently Asked Questions
Everything you need to know about your Chris Riley experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
How do I process a return or exchange?
If you are not satisfied with your purchase, you can return items in their original condition within 30 days of delivery. Please visit our Returns Portal to generate a prepaid shipping label.
How should I care for my Chris Riley garments?
To maintain the quality of our premium fabrics, we recommend machine washing cold on a gentle cycle and hanging to dry. Specific care instructions are located on the interior tag of each piece.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay and Klarna.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the product description for fit notes.
Can I change or cancel my order after it's been placed?
We aim to process orders as quickly as possible. You may request a cancellation or modification within 1 hour of purchase by contacting our support team via live chat or email.